One Dalton
Covid-19
Response
Live in Luxury and Surety
Building upon the strong foundation of trust and confidence Four Seasons has established through decades of experience, Four Seasons Private Residences COVID-19 Safety Standard provides a continuation of this uncompromising attention. Grounded in a global standard for excellence in hospitality and service, and implemented by our dedicated teams – and through our integrated App – the Four Seasons experience provides enhanced procedures to protect residents, guests, and employees, while also ensuring that they feel safe and reassured.
Meet Gina Thomas Director of Residences
Our dedicated representative focused on this initiative at One Dalton is Gina Thomas, Director of Residences. Having first joined the Four Seasons family back in 2002, Thomas was most recently the Director of Residences at Four Seasons Resort and Residences Anguilla. A seasoned luxury property manager and hospitality professional, she is now firmly at home at One Dalton Street and is already applying her expertise to the benefit of its residents.
Lead With Care Program
Four Seasons singular goal is to provide residents and employees with the confidence and assurance that their health and safety is our first priority.
Four Seasons is incredibly proud to work alongside international experts to inform our health and safety decisions during the COVID-19 pandemic as we focus on strengthening our already stringent health and safety measures through the validation of our new Lead With Care program.
“Within this new environment, our singular goal is to provide guests, residents and employees with the confidence and assurance that their health and safety is our first priority.”
Program highlights
- A Hygene Officer appointed to focus on implementing enhancements to already stringent procedures
- Focused re-training programs for Housekeeping teams on all cleaning protocols are being implemented across the portfolio
- Public areas cleaned hourly with extra attention to frequented areas including front desk counters and public restrooms
- Social distancing measures including appropriately spaced fitness equipment, modified spa menu and services, contactless check-in and housekeeping services
- Emotional intelligence behavioural training, ensuring empathetic, personalized care and connection are not lost in the absence of close contact and limited face to face interaction.